Principles of personal data processing of KRYOSAUNA sro
effective from 1. 1. 2026
1. Who processes your personal data?
The controller of your personal data is:
KRYOSAUNA sro
ID: 057 68 403
with registered office: Vídeňská 546/55, 639 00 Brno – Štýřice
registered in the Commercial Register kept by the Regional Court in Brno, Section C, File 97925
e-mail: info@kryosauna.cz
phone: +420 733 383 191
Services are provided mainly at the premises at Radlická 298/105, Prague 5 .
The administrator has not appointed a data protection officer.
2. What personal data do we process?
We process in particular the following personal data that you provide to us when ordering services, communicating with us or using our services:
identification data, such as first and last name,
contact details, especially e-mail and, if applicable, telephone number,
payment details and data related to payment for the service, including the bank account number, if relevant for recording payments or verifying compliance with the terms of a specific offer,
billing information, such as company ID, VAT number, company name and address, if you request a tax document to be issued for the company,
data provided within benefit programs, if you fill it in when ordering,
data contained in mutual communication,
technical data and data obtained through cookies and similar technologies when using the website.
The order page currently requires mainly e-mail details and, in some order variants, confirmation of consent to the processing of data in the range of e-mail and bank account number ; optionally, company billing details and data for the benefit program can be added. After payment is received, a unique code for using the service and a tax document are sent by e-mail.
3. For what purposes and on what legal basis do we process data?
We process your personal data for the following purposes:
a) Conclusion and performance of the contract
So that we can accept and process your order, record your payment, send you payment instructions, deliver a code to use the service, issue a tax document, communicate with you about your order, and enable you to use our services.
The legal basis is the performance of the contract and the steps leading to its conclusion.
b) Fulfillment of legal obligations
To fulfill obligations arising in particular from accounting, tax and other legal regulations.
The legal basis is the fulfillment of a legal obligation.
c) Protection of our rights and legitimate interests
So that we can protect our legal claims, prevent misuse of services, resolve claims, complaints and recover any receivables.
The legal basis is our legitimate interest.
For some discounted offers, the website explicitly states that a unique bank account must be checked to ensure that a specific discounted service is not used repeatedly in violation of the offer rules.
d) Sending commercial communications
If you are our customer, we may, under the conditions of legal regulations, send you information about our similar services based on our legitimate interest, unless you object.
If you are not our customer, we will only send you commercial communications based on your consent.
The Cryosauna website also offers the option to "Subscribe to news by email".
e) Website operation, security and cookies
When visiting the website, technical data and data obtained through cookies and similar technologies may be processed to ensure website functionality, security, preference management and possibly analytics or marketing, if consent is given for such cookies.
The legal basis is either our legitimate interest or your consent, depending on the type of specific cookies.
The website has an active cookie bar and privacy settings.
4. Where do we obtain personal data from?
We primarily collect personal data directly from you, in particular:
when completing an order on the website,
during e-mail, telephone or personal communication,
when paying for the order,
when requesting a code to be resented or when resolving a complaint or other customer matter,
when subscribing to the newsletter,
when using our website.
For example, the website states that if the access code is lost, the customer identifies themselves with the email from which they placed the order.
5. To whom personal data may be disclosed
We may disclose your personal data only to the extent necessary:
our contractual processors who provide us with technical website operation, IT support, hosting, email services, accounting or administrative services,
payment and banking service providers,
providers of tools for sending commercial communications, if we use such tools,
legal, tax and accounting advisors, if necessary,
to public authorities, if we are required to do so by law.
We do not transfer your personal data to third parties for their own marketing purposes without your consent.
6. How long do we keep personal data?
We retain personal data only for the period necessary for the given purpose of processing, in particular:
data related to the order and performance of the contract for the duration of the contractual relationship and subsequently for the period necessary to protect legal claims,
accounting and tax documents for the period specified by law,
data processed on the basis of consent until you withdraw your consent,
data for sending commercial communications for the duration of the legitimate interest or until an objection is raised, or until consent is withdrawn,
data obtained through cookies for the period specified in the cookie settings or for the period corresponding to the purpose of the specific cookie.
After the relevant period has expired, we will delete, anonymize or only store the data if required by law.
7. What are your rights?
In connection with the processing of personal data, you have the following rights in particular:
the right to access personal data,
the right to correct inaccurate or incomplete data,
the right to erasure of personal data, if the legal conditions are met,
the right to restriction of processing,
the right to data portability,
the right to object to processing based on legitimate interest,
the right to withdraw consent to processing at any time, if the processing is based on consent,
the right to file a complaint with the Office for Personal Data Protection.
8. How you can exercise your rights
You can exercise your rights by e-mail at info@kryosauna.cz or in writing to the address of the administrator's registered office.
In order to process your request securely, we may reasonably verify your identity.
9. Right to file a complaint
If you believe that we are processing your personal data in violation of legal regulations, you have the right to file a complaint with the supervisory authority, which is:
Office for Personal Data Protection
Lt. Col. Sochora 27
170 00 Prague 7
website: ÚOOÚ
10. Cookies
Our website uses cookies and similar technologies. Some cookies are essential for the website to function, while others are used for statistical, analytical or marketing purposes.
We may use essential cookies without your consent. We only use other cookies if you give us your consent via the cookie bar or privacy settings.
You can change or withdraw your consent to the use of cookies at any time through the cookie settings on the website.
11. Final provisions
We may update this policy from time to time, especially if there is a change in the way we process personal data, a change in our services, or a change in legal regulations.
The current version is always published on the administrator's website.