Business terms and conditions of KRYOSAUNA sro
1. Introductory provisions
1.1. These terms and conditions govern the rights and obligations of KRYOSAUNA sro , ID number 05768403 , with its registered office at Vídeňská 546/55, Štýřice, 639 00 Brno , entered in the Commercial Register kept by the Regional Court in Brno, Section C, File 97925, e-mail: info@kryosauna.cz , tel.: +420 733 383 191 (hereinafter referred to as the " Provider "), and customers in the provision of cryotherapy services, the sale of entries, entry packages, credits and gift vouchers via the Kryosauna website and at the Provider's premises.
1.2. The Provider's premises, where the services are currently provided, are located at Radlická 298/105, Prague 5, in the building of the SK Motorlet swimming stadium . Current operating hours, service offerings and prices are always published on the Provider's website.
1.3. These terms and conditions are an integral part of every contract concluded between the Provider and the customer, the subject of which is the provision of a service or the sale of an entry, entry package, credit or gift voucher.
1.4. The provisions of these terms and conditions shall apply mutatis mutandis to reservations, orders and other related actions made electronically, by e-mail, by telephone or in person, if the Provider allows such a method.
2. Nature of services
2.1. The Provider offers, in particular, whole-body cryotherapy services in a cryosauna, as well as related products, in particular single entries, discounted entry packages, group entries, credits and gift vouchers according to the current offer published on the Provider's website.
2.2. The Provider's services are supportive, regenerative and wellness in nature. They do not replace individual medical examinations, diagnostics or treatment provided by a healthcare provider.
2.3. The Provider is entitled to unilaterally change the scope of the offer, prices and operating hours. However, such a change does not affect orders that have already been properly concluded and paid for, unless otherwise agreed with the customer.
3. Order and conclusion of the contract
3.1. The Customer may order the service primarily via the order form on the Provider's website. The Provider's website states that, for normal operations, a reservation for a specific date is not required , unless the Provider specifies otherwise for a specific service.
3.2. The order is a proposal to conclude a contract. The contract is concluded when the Provider confirms the order, sends payment instructions or confirms its acceptance in another obvious way.
3.3. The right to use the ordered service usually arises only after the price has been properly paid. After receiving the payment, the Provider will send the customer a confirmation and an identifier for using the service by e-mail, typically in the form of a unique code or barcode.
3.4. The customer is obliged to provide true and complete information when placing an order. The provider is not liable for any damage resulting from incorrect information.
4. Price of services and payment terms
4.1. The prices of services are listed in the current price list on the Provider's website. According to the published data, the Provider is not a VAT payer .
4.2. Payment is made in the manner specified for the specific offer, in particular by bank transfer. For some services, the Provider may also allow payment on site; currently, the website states that, exceptionally, cash payment can be made on site, especially for one-time admission.
4.3. If explicitly stated for a specific service, the use of the service may be subject to the fulfillment of special conditions. For the offer "first 3 entries with us", the website states that it can only be paid once from one unique bank account; repeated payment from the same account may be rejected and refunded.
4.4. The tax document is issued to the customer and sent in accordance with legal regulations, usually electronically to the e-mail address specified in the order. The Provider's website also allows for the issuance of a document to the company after the identification data has been completed.
5. Validity of tickets, packages, credits and gift vouchers
5.1. The validity of the purchased entry, package, credit or gift voucher is stated in the order, confirmation email, sent code or in the current offer of the Provider. The Provider's website states that the validity is usually calculated from the date of payment.
5.2. If a specific service is stated to be transferable, it can be used by a person other than the customer. The Provider's website explicitly states that the entry packages are transferable, i.e. they can be used by more than one person.
5.3. If the customer does not use the service during its validity period, the right to use it expires upon expiration, unless the Provider expressly specifies otherwise or unless legal regulations provide for a different procedure.
5.4. The gift voucher can be redeemed under the conditions specified in the Provider's current offer. Due to the inconsistent description on the website, for the avoidance of doubt, it is agreed that the specific form of delivery and redemption of the gift voucher is governed by the order confirmation and the Provider's current offer at the time of purchase.
6. Terms of service
6.1. The customer is obliged to arrive on time according to the current operating hours and follow the instructions of the operator. The Provider's website states that the operation begins with the cooling of the cryosauna and customers should arrive at the beginning of the procedure.
6.2. The customer is obliged to enter the cryosauna dry and not sweating. The provider states on the website that the cryosauna should be entered at least approximately one hour after swimming or heavy sweating.
6.3. The customer acknowledges that the procedure takes place in normal underwear and socks, and that it is necessary to follow the operator's instructions for the safe conduct of the procedure.
6.4. The provider is entitled to interrupt or not allow the procedure if required by the customer's safety, the customer's health, failure to follow the operator's instructions, suspicion of contraindications, inappropriate physical or mental condition of the customer, intoxication with alcohol or other substances, or other circumstances that could endanger health or safety.
6.5. The procedure may be terminated at any time at the customer's request or by the operator's decision. The Provider's website states that the operator may stop the procedure at any time and the customer may request an earlier termination.
7. Health status, contraindications and customer responsibility
7.1. Before using the service, the Customer is obliged to truthfully assess their health condition and familiarize themselves with the contraindications and side effects of cryotherapy published by the Provider.
7.2. The provider lists on its website, among other things, relative contraindications for which it recommends prior consultation with a doctor, in particular heart rhythm disorders, valve defects, conditions after heart surgery, ischemic heart disease, Raynaud's syndrome and pregnancy from the 4th month. Possible side effects are also published, such as local frostbite, headache, slight increase in blood pressure, shortness of breath, dizziness or allergies to cold.
7.3. Persons under the age of 18 may use the service only under the conditions set by the Provider. The Provider's website states that the cryosauna is intended primarily for persons over the age of 18; for younger persons, it recommends prior consultation with a doctor and the presence of one of the parents, with the minimum height for safe entry being 145 cm.
7.4. The customer acknowledges that concealing health problems or failure to follow the operator's instructions may lead to refusal of the service without the right to immediate use; the right to an alternative date or other solution is not affected, unless the parties agree otherwise.
8. Withdrawal from the contract by the consumer
8.1. If the contract is concluded remotely, the consumer has the right to withdraw from the contract within 14 days from the date of conclusion of the contract, unless otherwise provided for in legal regulations.
8.2. The consumer may withdraw by any unambiguous statement delivered to the Provider, in particular by e-mail to info@kryosauna.cz or in writing to the address of the Provider's registered office. In the event of withdrawal, the Provider shall return the funds received without undue delay, no later than 14 days from the withdrawal, in the same manner, unless the parties agree otherwise.
8.3. If the consumer explicitly requests that the provision of the service be commenced before the 14-day withdrawal period has expired and the service is subsequently provided in full, the consumer's right to withdraw shall lapse. The provider is obliged to notify the consumer of this consequence in advance.
8.4. If, at the express request of the consumer, performance has already begun before the expiration of the withdrawal period, but the service has not yet been provided in full, the Provider has the right to reimbursement of the proportional part of the performance already provided in accordance with legal regulations.
9. Complaints
9.1. The customer may exercise rights arising from defective performance without undue delay after discovering the defect, by e-mail to info@kryosauna.cz , in writing to the address of the Provider's registered office or in person at the establishment, if the nature of the complaint allows it.
9.2. The provider shall issue the consumer with a confirmation of the claim and shall settle the claim without undue delay, no later than 30 days from the date of its settlement, unless a longer period is agreed with the consumer. If the claim is not settled within this period, the consumer may withdraw from the contract or request a reasonable discount.
9.3. The fact that the customer did not follow the Provider's instructions, concealed health restrictions or violated the conditions for the safe use of the service is not considered a defect in the service.
10. Out-of-court dispute resolution
10.1. The consumer has the right to out-of-court settlement of a consumer dispute arising from a contract concluded with the Provider. The subject of out-of-court settlement of such disputes is usually the Czech Trade Inspection Authority .
11. Protection of personal data
11.1. Information on the processing of personal data is provided in a separate document published on the Provider's website.
11.2. The customer acknowledges that for the purpose of concluding and fulfilling the contract, identification, contact and payment data may be processed in particular to the extent necessary for processing the order, recording payments, communicating with the customer and fulfilling legal obligations.
12. Final provisions
12.1. These terms and conditions come into effect on January 1, 2026 .
12.2. The Provider is entitled to change or supplement the terms and conditions. For a specific contractual relationship, the wording of the terms and conditions is valid on the date of sending the order.
12.3. Legal relationships not regulated by these terms and conditions are governed by the legal system of the Czech Republic, in particular the Civil Code and the Consumer Protection Act.